Privacy Policy
This Privacy Policy outlines how Rebound Reformer Pilates Pty Ltd ABN: 41 679 728 584 protect your rights under the Australian Privacy Principles in the Privacy Act 1988 (Cth) (“Privacy Act”).
It informs you about the personal information we collect, how we use it, who we share it with, and how you can access the information we hold about you. Additionally, you will learn how to correct any inaccuracies in your personal information and how to opt out of communications from Rebound Reformer Pilates Pty Ltd.
Rebound Reformer Pilates Pty Ltd may update this Privacy Policy occasionally, and it has been effective since 1 October 2024.
What we collect
Rebound Reformer Pilates Pty Ltd may collect the following types of information:
Name
Contact information, including email address and mobile number
Date of birth
Emergency contact details
Bank account and/or credit card information
Payment history
Demographic details, such as postcode, preferences, and interests
Other relevant information for customer surveys and offers
Sensitive information*
For employment or recruitment purposes: the above information along with employment and education history, qualifications, and experience
For franchisee applications: the above information as well as financial capacity and residential status.
Individuals are not obligated to provide personal information to Rebound Reformer Pilates Pty Ltd. However, without certain details, Rebound Reformer Pilates Pty Ltd may be unable to offer its products and services.
How Rebound Reformer Pilates Pty Ltd collects and holds your personal information
Whenever possible, Rebound Reformer Pilates Pty Ltd will generally collect your personal information directly from you. We may also gather personal information from Rebound Reformer Pilates Pty Ltd Booking System, our centralized online booking system, when you purchase classes.
Additionally, Rebound Reformer Pilates Pty Ltd may collect information through our website www.reboundreformerpilates.com.au
Sensitive Information
For the purposes of this Privacy Policy, sensitive information refers to details you share with Rebound Reformer Pilates Pty Ltd regarding your physical and mental health and well-being.
Sensitive information will only be used to provide services to you and will not be disclosed for any other purpose without your consent, except in exceptional cases where disclosure is required by law or necessary to protect the rights or property of Rebound Reformer Pilates Pty Ltd, any member of the public, or to mitigate a serious threat to someone’s health or safety. In this Privacy Policy, sensitive information is considered a subset of personal information.
The types of sensitive information generally collected by Rebound Reformer Pilates Pty Ltd may include details about:
Your health
Your weight and body measurements
Your medical history
Smoking status or pregnancy
Any medications you are taking
Other health-related information necessary for providing fitness training advice.
What We Do with the Information We Gather
Rebound Reformer Pilates Pty Ltd will only use and disclose your personal information to provide the services you have requested and for the following related secondary purposes:
Managing your account with Rebound Reformer Pilates Pty Ltd
Improving our products and services
Sending promotional emails and SMS about new products, special offers, or other information we think you may find interesting, using the email address or mobile number you provided**
Contacting you for market research purposes via email, phone, fax, or mail**
Customizing the Rebound Reformer Pilates Pty Ltd website according to your interests
Sharing your information with third-party partners for marketing or promotional purposes, provided we have your consent
Evaluating your employment application and conducting reference checks
Assessing your franchisee application and conducting reference checks.
Rebound Reformer Pilates Pty Ltd will never sell your personal information.
Who will Rebound Reformer Pilates PTY LTD disclose your information to?
Generally, your information will only be disclosed to third parties for providing Reformer Pilates Pty Ltd classes and products or other related secondary purposes as outlined above. We may also share your information with your consent or if required or permitted by law.
Reformer Pilates Pty Ltd may disclose your personal information to third-party service providers located overseas. All servers for the Reformer Pilates Pty Ltd Booking System are based in Australia. However, when your information is shared with an overseas recipient, we will take adequate measures to ensure it is handled in accordance with the Privacy Act 1988 (Cth) and our instructions for the stated purposes. By providing your personal information to Reformer Pilates Pty Ltd, you consent to this disclosure.
Marketing
With your consent, or in situations where you would reasonably expect your personal information to be used or disclosed for marketing purposes, we may contact you from time to time with promotional material regarding our other products or services or those of third parties. You can opt out of receiving this marketing material at any time by contacting Rebound Reformer Pilates Pty Ltd through your local studio. Your consent to receive this information will remain valid until you notify Rebound Reformer Pilates Pty Ltd otherwise.
Security
We are committed to ensuring your information is secure. To prevent loss, misuse, unauthorized access, use, modification, disclosure, alteration, or destruction, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
However, please remember that transmitting information over the Internet is not completely secure or error-free. Specifically, emails sent to or from this website may not be secure, so you should exercise caution regarding the information you send to Rebound Reformer Pilates Pty Ltd via email.
How we use cookies
A cookie is a small file that requests permission to be placed on your computer’s hard drive. Once you agree, the file is added, and cookies help analyze web traffic or alert you when you visit a particular site. Cookies enable web applications to respond to you as an individual, allowing them to tailor their operations to your needs, preferences, and dislikes by gathering and remembering information.
We utilize traffic log cookies (Google Analytics) to identify which pages are being accessed. This helps us analyze data regarding web page traffic and improve the Rebound Reformer Pilates Pty Ltd website to better meet customer needs. This information is used solely for statistical analysis purposes.
We also use Google cookies for remarketing to advertise online.
How does our remarketing activity affect you?
When you visit the Rebound Reformer Pilates Pty Ltd website, our web server will place a cookie on your browser.
If you leave the Rebound Reformer Pilates Pty Ltd website and visit another website within the Google network, you may see our advertisements.
The remarketing cookie will be valid for 30 days.
You can remove our remarketing cookie by deleting your internet browsing history and clearing your cookies through your internet browser’s tools/settings function.
Overall, cookies help Rebound Reformer Pilates Pty Ltd enhance your experience on our website by allowing us to monitor which pages are useful and which are not. A cookie does not give Rebound Reformer Pilates Pty Ltd access to your computer or any personal information, other than the data you choose to share with us.
You can opt to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from fully benefiting from the Rebound Reformer Pilates Pty Ltd website. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings or opt out of third-party vendors’ use of cookies by visiting the Network Advertising Initiative opt-out page.
Links to other websites
Rebound Reformer Pilates Pty Ltd website may contain links to other websites of interest. However, once you leave our site using these links, we cannot control those other websites. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting those sites, which are not governed by this privacy policy. Exercise caution and review the privacy statement applicable to the website you visit.
Right of access and storage
You may request access to your personal information, including your credit card details, held by us by contacting the Privacy Officer at info@reboundreformerpilates.com.au
If we hold information that you are entitled to access, we will strive to provide you with a suitable range of options for access (e.g., via email or mailing it to you). A fee may be charged to cover retrieval costs.
If you believe any personal information we hold about you is incorrect, incomplete, or inaccurate, you may request a change.
Rebound Reformer Pilates Pty Ltd will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected. However, we may be required by law to retain your personal information after your relationship with Rebound Reformer Pilates Pty Ltd has ended. In this case, your personal information will continue to be protected under this Privacy Policy. If we destroy personal information, we will do so using reasonable steps and current techniques and processes.
Questions and Complaints
For more information about this Privacy Policy or to file a complaint regarding Rebound Reformer Pilates Pty Ltd measures to protect your personal information or privacy, please reach out to us at info@reboundreformerpilates.com.au
We will review all written complaints and make every effort to resolve them promptly. If you are not satisfied with the outcome of your complaint, you may escalate it to the Information and Privacy Commission through their complaints page, the details of which are provided below:
www.ipc.nsw.gov.au